Refund policy

RETURN AND EXCHANGE POLICY Guaranteed Satisfaction
At vero horus, we always strive for your satisfaction. This policy ensures a
clear and fair process. General Conditions Contact us through our form or by email at CONTACT https://verohorus.com/  . Accepted Reasons 3.1. Withdrawal / Change of Mind: You have up to 30 calendar days from receiving the product. The product must: Be in its original packaging
Show no signs of use
Include all accessories
If approved, you will receive a return label valid for 7 days. 3.2. Manufacturing Defects: Must be requested within 30 days. Does not cover accidental damage or improper use. 3.3. Damaged Product Upon Arrival: Refuse the delivery or request an immediate return. Please attach photos of the damage. 3.4. Incorrect Product: You must request the exchange within a maximum of 7 calendar days. 3.5. Inspection and Resolution: Once received, the product will be inspected within 10 business days. If approved, a refund will be issued. 3.6. Proofs: You must attach photos or videos clearly showing the issue. 3.7. Customer Responsibility: It is the customer's responsibility to choose the correct model/color when purchasing. Refund Options 4.1. Store Credit: Valid for the same amount towards future purchases. 4.2. Credit Card: Refunds are processed according to the card issuer's timelines (1–2 billing cycles). 4.3. Chargebacks: If the product was delivered but payment was reversed, return will be requested. 4.4. Bank Transfer: Refund within up to 10 business days to the original account. 4.5. Other Cases (lost, out of stock): Processed within 5 business days. Questions Contact us through the website or by email at verohorus.com